3-Year LED Guarantee Policy
All current LED bulbs are guaranteed for three years. The three-year period begins from the date of purchase and ends exactly three years after the date of purchase. All LED bulbs that are covered under the 3-Year Guarantee are as follows:
- 302-1
- 302-MD
- 302-3
- 302-3F
- 302-RLED
- 302-BLED
- 302-GLED
- 302-OTLED (Version 2, Triple LED)
- 302-FY
- 302-FF
- 302-SF
- 302-FL
Bulbs not covered under the 3-Year Guarantee are as follows:
- 302-5K
- 302-5KF
- 302-2
- 302-OTLED (Version 1)
If you have an LED bulb discontinue operating within three years of the purchase date, you are eligible for a free bulb.
Please contact customercare@windowcandles.com to learn more or to receive a return shipping label to send the bad bulb back. Once we receive the bad bulb at the office, a new one will be mailed via snail mail padded envelope (if plastic) or First Class Package Box (if glass).