3-Year LED Guarantee Policy

All current LED bulbs are guaranteed for three years. The three-year period begins from the date of purchase and ends exactly three years after the date of purchase. All LED bulbs that are covered under the 3-Year Guarantee are as follows:

• 302-1
• 302-MD
• 302-3
• 302-3F
• 302-RLED
• 302-BLED
• 302-GLED
• 302-OTLED (Version 2, Triple LED)
• 302-FY
• 302-FF
• 302-SF
• 302-FL

Bulbs not covered under the 3-Year Guarantee are as follows:

• 302-5K
• 302-5KF
• 302-2
• 302-OTLED (Version 1)

If you have an LED bulb discontinue operating within three years of the purchase date, you are eligible for a free bulb.

Please contact customercare@windowcandles.com to learn more or to receive a return shipping label to send the bad bulb back. Once we receive the bad bulb at the office, a new one will be mailed via snail mail padded envelope (if plastic) or First Class Package Box (if glass).