Not all WindowCandles products are compatible with each other. We clearly display this information throughout our site.
- Wax sleeves: Not all wax sleeves are compatible with all bases. No wax sleeves are compatible with square bases or any cap. Please contact us if you want to make sure the wax sleeves work with a particular base. If you order a wax sleeve and it does not work with your base, you may be eligible for a free return.
- Bulbs: Absolutely no other bulb will work properly with the Window Candle stick. The candle is designed to detect a foreign bulb and stop producing light to prevent fires and/or damage to the candle stick. By using any other bulb except for our exclusive WindowCandles product line of 12-volt 2 watt incandescent or LED bulbs, you are violating your limited lifetime warranty and will not be compensated for damage or destruction caused to your candlestick by using incorrect bulbs. You will also be ineligible for candle repairs entirely.
- Wire: By using any other wire other than the official WindowCandles yellow wire, you are violating your warranty and will not be compensated for damage or destruction caused to your system by using incorrect wire.
- Transformer: By using any other transformer other than the official WindowCandles transformers WC50VA, WC4Z (old), WC4Z (new), WC8Z (discontinued), or WC9Z, you are violating your warranty and will not be compensated for damage or destruction caused to your system by using incorrect transformers.
- Mounting hardware: By using any other type of mounting hardware other than the official WindowCandles mounting hardware, you are violating your warranty and will not be compensated for damage or destruction caused to your system by using incorrect hardware.
If you have any questions about compatibility, please contact us.
LED 3-year guarantee
Most LED bulbs are guaranteed for three years. If during, at any time, one of your bulbs blows out in this period, send it back to us for free and we will replace it!
Some bulbs are ineligible for this guarantee as they are either discontinued or are scheduled to be discontinued. The following bulbs are not eligible for the 3 year guarantee:
302-OTLED (Mono LED, old version no longer on the website)
Always receive excellent quality and fast service.
You will never be disappointed
Thanks for leaving this kind review!
The investment is worth it!!! We built a home this year and went back and forth on weather to invest in this whole house candle system and are so happy we did! We ran the wire during the house build and my husband just finished installing all the candles and they look amazing!! You will be so happy to not have to find a plug or change a battery again!!
Thank you for this kind review, Teri.
We installed the window candles when we built our house ten years ago. With 13 grandkids and other young visitors some needed replacing. I bought the 10 pack so I would have a few spares on hand. In addition i put LESs in hoping they would take more abuse than the original ones. Very satisfied overall!
Thanks for the kind review, Dan.
Thank you for the kind review, Fred
We've used Window Candles for years in PA, and are now replacing all of the windows in our current house in Utah. Window Candles in all! People actually stop, knock on our door and ask where we got them!
Thank you for the kind words.