All of our bulbs are 12V and work with all of our candles. All bulbs are the same size and shape no matter the color, plastic or glass.
LED 3-year guarantee
Most LED bulbs are guaranteed for three years. If during, at any time, one of your bulbs blows out in this period, send it back to us for free and we will replace it!
Some bulbs are ineligible for this guarantee as they are either discontinued or are scheduled to be discontinued. The following bulbs are not eligible for the 3 year guarantee:
302-OTLED (Mono LED, old version no longer on the website)
Not all WindowCandles products are compatible with each other. We clearly display this information throughout our site.
- Wax sleeves: Not all wax sleeves are compatible with all bases. No wax sleeves are compatible with square bases or any cap. Please contact us if you want to make sure the wax sleeves work with a particular base. If you order a wax sleeve and it does not work with your base, you may be eligible for a free return.
- Bulbs: Absolutely no other bulb will work properly with the Window Candle stick. The candle is designed to detect a foreign bulb and stop producing light to prevent fires and/or damage to the candle stick. By using any other bulb except for our exclusive WindowCandles product line of 12-volt 2 watt incandescent or LED bulbs, you are violating your limited lifetime warranty and will not be compensated for damage or destruction caused to your candlestick by using incorrect bulbs. You will also be ineligible for candle repairs entirely.
- Wire: By using any other wire other than the official WindowCandles yellow wire, you are violating your warranty and will not be compensated for damage or destruction caused to your system by using incorrect wire.
- Transformer: By using any other transformer other than the official WindowCandles transformers WC50VA, WC4Z (old), WC4Z (new), WC8Z (discontinued), or WC9Z, you are violating your warranty and will not be compensated for damage or destruction caused to your system by using incorrect transformers.
- Mounting hardware: By using any other type of mounting hardware other than the official WindowCandles mounting hardware, you are violating your warranty and will not be compensated for damage or destruction caused to your system by using incorrect hardware.
If you have any questions about compatibility, please contact us.
I already did a review. I will repeat my sentiment. The product is very good and your company service is excellent. I’d definitely recommend these to others.
Thanks for leaving this kind review!
They colored lights definitely give the house a Holiday Spirt! One bulb would not work and after contacting the company, I was informed a fresh pack would be mailed to me.
We will get them out today! Thanks for the review.
We were told we would get them delivered in 2 days. It’s been 2 weeks and no lights! So I can’t rate anything!
We understand your frustrations, we have some new employees to aid with the holiday rush. We apologise for being late this time around.
Fast delivery and excellent quality!! Will continue to order from them in the future!!
Always satisfied with the ordering process