The bulbs had really good selection, easy to order was delivered on time!
Thanks for leaving us this kind review, Kapil.
I’m very happy with my window candles
In fact I decided to put two in my barn. The rainbow bulbs are awesome thank you
Thank you for leaving this kind review, Robert.
One of bulbs arrived broken. I am sure it was due to shipping. There were 6 packs of 5 bulbs in a small cardboard box with a little bubble wrap . I think a little bigger box with more bubble wrap would have prevented breakage. The bulb was shattered, so I am sure the box got mishandled. I am hoping the filaments in the rest are ok. So far the ones I tried are good.
We apologize for the shipping error.
All the second story window candles suddenly stopped working. I immediately ordered a replacement transformer, which came soon thereafter. Unfortunately, even after replacing the transformer, none of the second story window candles are working.
Antoinette,
We're puzzled as to why you've given us a negative review in this particular circumstance. It's important to note that the transformer is not a universal solution that can address all issues. If you're not well-versed in electronics or the associated hardware, we strongly recommend contacting an Authorized WindowCandles electrician or installer to service the system. Rather than resorting to a negative review, we encourage you to reach out to us via phone or email so that we can promptly address and resolve the issue in a more effective and customer-friendly manner.
Work and look great!!! Love my window candles!!!!
Thanks for leaving us this kind review, Lisa.
Green & Red Color Changing Bulb [302-FF]
Thanks for leaving us this kind review, Rita.
By far the best company I have ever dealt with. Built a new home with 75 windows to capture all the surroundings. When introduced to these candles It was a no brainer. I keep the candles lit all year round. No extension cords and with a flick of a switch they all come on and off. Recently had to purchase more bulbs. In a blink of an eye they were sent to me after contacting the company. I wish every company would run so efficiently and with much grace I might add as Window Candles. I am a customer for as long as the Good Lord allows me to be. Thank you for a great product, your help and understanding. Happy Holidays!
Thanks for leaving this kind review, JeAnn.
👍🏼
I am glad it finally arrived after speaking with you over the phone, Stacy. Enjoy!
James
I love my window candles- just bought the flickering ones but have not tried them yet.
Thanks for leaving this kind review, Donna.
Thought I was ordering three packages of five bulbs each as I have ordered before. Instead got three bulbs. My mistake
Dear Customer,
I'm sorry for any confusion caused by the three-star review. It seems there may have been a misunderstanding or miscommunication regarding our service or product. We take customer feedback seriously, and it's crucial for us to understand the specific issues that led to your dissatisfaction.
We would greatly appreciate the opportunity to discuss this matter further with you. If you could provide more details about what aspects of our service or product did not meet your expectations, it would help us address the issue more effectively and ensure that we improve our standards.
Your satisfaction is important to us, and we are committed to resolving any concerns you may have. Please feel free to contact us at your convenience so we can work towards a satisfactory resolution.
Thank you for your feedback, and we look forward to the opportunity to make things right.
Best regards,
The WindowCandles Team
I have these in 23 windows in my house and have had them for the last 18 years. My only problem with them is that it only takes a slight “bump” to “blow” them out. As the lights have become more expensive I sometimes don’t replace the ones in the back of the house to save money. I just read some of the reviews that were sent in and it appears that someone in “customer service” is quite a smart-a— with their answers. It was certainly a turn off for me. After 18 years why are we just hearing that you shouldn’t have these on a timer? What is the difference between that and a switch that turns them on and then you have to turn it off to shut them down?
Hello Carol,
We recommend switching to LED to mitigate this issue, or use extra care when handling or adjusting the bulbs or candle.
Order is always accurate and arrives sooner than expected. Thank you !
Thanks for leaving this kind review, Kelly.
I am very happy with my window candles assembly kit. I already had the system installed about 11 years ago and needed new parts. I got the kit and opened it up and slid the candle stick in the base and that was it! Easy to do and they look great again. Thank you for your assistance and wonderful service and products.
Thanks for leaving this kind review, Kathleen.
Quick and accurate response to my issue of purchasing bulbs and not providing discount code. I cancelled the first order and reordered. The first order was quickly cancelled and cost credited to my account.
Thanks for leaving this kind review, Helen.
Installation method with the new generation clips is a breeze. Customer support is on point and always willing to help.
Thanks for leaving this kind review, Keith.
I was impressed with how fast I received my order.
We have been very pleased with your products and the selection you offer .
Thank you for prompt service
Melinda Maykrantz
Thanks for leaving this kind review, Melinda.
Quick response and received replacement kit within a week.
Thanks for leaving this kind review, David.
I ordered some replacement candles. The candles work as they should, but I have found the it is difficult to navigate the website in order to locate the items that I would like to buy. Updating the search and location of merchandise for sale on the website would help locate and purchase items for purchase.
Thank you for your feedback. We're glad to hear that the replacement candles are working well for you. We're sorry to hear that you found our website difficult to navigate. While we've received many compliments on our site's usability, we understand that user experiences can vary. We appreciate your input and will certainly consider ways to improve the search and merchandise location to make it easier for our customers to find and purchase items. Your feedback is valuable to us in our ongoing efforts to enhance your shopping experience.
Quick service, provides frequent updates from order confirmation to delivery. Product is exactly as described. Good company to do business with.
They are just perfect.
Thanks for leaving us this kind review, Daniel.
When I received my window candle order, it was not what I expected, so I called and left a message. By the time I got the return phone call, I had checked my order and realized I had ordered incorrectly. The Window Candles Team helped me to correct my error and expedited my candle bulb order so I had them in plenty of time for Halloween. The orange bulbs are so fun! I look forward to choosing colors for other holidays too!!!
They were easy to work with, accommodating, and so respectful, helping me to correct my own mistake in a timely way.
Thanks for leaving us this kind review, Alyssa.
We had one bulb that failed out of 32, returned it and it was replaced (times 5!)
We and the neighbors enjoy the real candle effects of these bulbs.
Thank You
Thanks for reviewing us, John. Make sure to check out the new IncanMimicTM Flicker Bulb that is on pre-order! Shipping for these new bulbs begins late November and the realism of our new bulbs is top notch.
Kindly,
James
