Installation Procedure
Below are the steps for installation:
Planning and Pre-Wiring
Early in the home construction, before wallboards are installed, the system’s wiring layout is planned. The installer collaborates with the builder and trim carpenter to ensure that wiring accommodations are integrated during the structural phase of building. During the rough-in stage, wires are run from the planned transformer location to each window.
Mounting Clips Installation
Post-window installation and prior to homeowner possession, mounting clips are installed at each window. These clips serve as the anchors for the decorative bases and the candle assemblies. Installers place mounting clips on the windowsills using the pre-planned locations. Wires are run through these clips, and connections are made using wire locks and screws.
Final Setup
After the homeowner takes possession of the property, the final installation of candlesticks and decorative bases is carried out. The system is then tested in the presence of the homeowner, who is also instructed on the operation and maintenance of the lighting system. Before finalizing the installation, the system is tested.
Safety Precautions
The installation must comply with local electrical codes and NEC Class 2 wiring standards. Installers are advised to consult local regulations and possibly employ a licensed electrical contractor. Homeowners are advised on how to maintain the system and whom to contact for troubleshooting and support.
Frequently Asked Questions
Who invented WindowCandles?
James “Jim” Gilbert Paquette, born on July 19, 1961, in Pennsylvania, was a dedicated entrepreneur and inventor. He graduated from Bel Air High School in 1979 and resided in Havre de Grace, Maryland. Jim was the founder of WindowCandles, LLC, and held U.S. Patent No. 5,601,360 for a plug-in electrical candle designed for window sills.
Beyond his professional achievements, Jim was an avid coin collector and enjoyed biking and exploring new places. He was known for his warm hospitality, frequently opening his home to friends and hosting charitable events. Jim passed away on August 31, 2023, at the age of 62.
Can WindowCandles be installed in my existing home?
WindowCandles can be installed in existing homes through a process called retro-fitting. Almost any pre-existing home can have WindowCandles installed just like an alarm system or phone jack. Ask your authorized WindowCandles Dealer for more details.
What is the warranty on your window candles?
We're so confident in our products that we offer a limited guarantee. (less, of course the light bulb) When you see and feel the quality of this over-engineered product you will see why we can offer this guarantee. Here at WindowCandles your total satisfaction is our goal. If you ever have a problem with anything we sell, just call or email for assistance. Find warranty information by clicking here.
Will I need to modify my window sills?
No modifications are necessary. Our WindowCandles are designed for seamless installation on any windowsill, making them a preferred choice among builders for low voltage window candles. With a minimal recess of only 1/4" and a sill width requirement of just 2", installation is simple and hassle-free—perfect for both new installations and retrofits.
Do your candles adhere to UL, CSA, or ETL standards?
Yes, WindowCandles complies with all low-voltage electrical codes. WindowCandles recently underwent ETL testing, where zero nonconformities were identified (ETL Report No. 105615020CRT-001), with testing completed between October 28, 2023, and December 12, 2023. WindowCandles complies with all low-voltage electrical codes. Our system has been CSA & UL-approved, CSA Approval Certificate No. 1387987, and is protected by U.S. Patents No. 5,601,360 and 6,837,594.
What do I do to become a Dealer?
Start by contacting WindowCandles for dealer requirements, including any applicable training and inventory commitments.
Can a Dealer use WindowCandles branded items like logos and etc. for websites or promos?
Yes, authorized dealers can use the WindowCandles logo on their promotional materials, as WindowCandles provides custom-printed literature for dealers to support their sales efforts.
Is there a Dealer contract or agreement?
Yes, a dealer agreement is typically required to outline the terms of the authorized dealership and use of WindowCandles’ trademarks and branding. The agreement is accepted at the time of sign-up.
Do I have to use the Specialized WindowCandles WC18/2 Wire?
Yes, WindowCandles requires UL-approved 18/2 stranded wire, commonly used for alarm systems. This specialized wiring ensures safe and efficient operation within local and state codes. This wire must be used to conform with the NEC and NFBA electrical codes. USE OF ANY OTHER WIRE WILL VOID YOUR WARRANTY. PLEASE ENSURE YOU COMPLY WITH CODE AND USE WC18/2 WindowCandles Wire.
Transformer Technical Specifications
| Specification | Details |
|---|---|
| Model Number | WC50VA / PS-AC2450 |
| Input | 120VAC 60Hz 60 Watts |
| Output | 24 VAC at 50VA |
| Capacity | Max 15 incandescent candles or 50 LED candles per transformer |
| Supply Conductors | Minimum 75C |
| Location Suitability | Suitable for damp locations |
| UL Listing Number | E508012 |
The WC4Z and WC9Z transformers have been discontinued. However, we still offer replacement parts and accessories for them! If you're having trouble finding what you need, please contact us.
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