Very fast shipping, a little pricey, but they last a long time. Stick to traditional lights for sure--LEDS have some bad reviews
Hi there! Thank you so much for leaving a review for our Incandescent Clear 10 Pack [302-C]. We're so glad to hear that you received your order quickly and that the bulbs are working great for you. While we understand that traditional lights have their benefits, we just wanted to mention that our LED bulbs have received awesome reviews from many of our customers. We strongly suggest giving them another look! Thanks again for your feedback. Have a wonderful day!
We purchased WindowCandles a few years ago for our new home and we love them. Anytime we need parts. It’s easy to order online and usually shipment arise within a few days.
Thank you for your positive review! We are glad to hear that you have been enjoying your WindowCandles and find our online ordering process convenient. We strive to provide quick and efficient service to our customers. Please do not hesitate to reach out if you need any further assistance. Thank you for choosing our products!
We have this product in our house that we built 19 years ago, I needed to replace the power source, after replacing the power source I noticed that a couple candles did not work. So process of elimination, I found out that several of my candles were bad. I ordered one new candle replacement kit in the amount of $46 plus tax and shipping. My question to window candles is why can’t I just buy one candlestick instead of buying the kit, I was informed that it was some kind of regulation. I’m not sure what it was. My opinion is I think $46 for one candlestick is a little ridiculous especially when I need to replace six of the nine candles that I have in my windows. Again, this is a fantastic product, the WIRELESS system is amazing, but also you must realize I’m cheap ha ha
As we mentioned on the phone, we’re unable to sell the candle separately from the kit due to regulatory reasons. We completely understand your concern and had explained this policy during our conversation.
To clarify, this requirement comes from UL (Underwriters Laboratories) and CSA (Canadian Standards Association) low voltage safety standards. These organizations regulate low-voltage lighting systems to ensure all components work safely together. By selling the candles as part of a complete kit, we ensure that the power source, wiring, and candles are all tested and certified as a unit. Selling individual components separately could affect the system’s compliance with these safety standards, which is why we have to follow this requirement.
We appreciate your support and are glad to hear you’re enjoying the system—it’s designed to last, but over time, some components may need replacement. We know that replacing multiple candles at once can add up, and while we don’t set these regulations ourselves, we have to follow them to ensure product safety and compliance.
If there’s anything else we can do to assist, please let us know!
Love my candles
Hi there, thank you for taking the time to leave a review for our Incandescent Clear candles. We're so happy to hear that you love them! Thank you for choosing our product and we hope you continue to enjoy the warm and cozy glow they provide. Have a great day!
Terrific product. Very consistent brightness for all candles. Good price.
We liked Williamsburg and these candles reminded us of our trips. This is our second house we have had them. Since we are "seniors" now we have just changed the color of the lights for different holidays. The colors show up so well in the windows and much easier for us.
Hi there! Thank you for taking the time to leave us a review for our Incandescent Green Translucent 10 Pack. We're thrilled to hear that you have been enjoying our candles and that they bring back fond memories of your trips to Williamsburg. It's great to hear that you have been able to use them in both of your homes and that you've found them to be versatile for different holidays. We appreciate your support and hope you continue to enjoy our products. Happy decorating!
Service was very good. Had a lengthy conversation with rep to determine what I needed. He was very helpful. Mounting clips and covers arrived in a few days and were installed without issues.
Thank you for your positive feedback! We are thrilled to hear that our customer service team was able to assist you in finding the right product for your needs. We pride ourselves on providing excellent service and we're glad it made a difference in your experience. Thank you for choosing our mounting clip covers and we hope they continue to meet your expectations.
Excellent product, great customer service, and quick delivery
Hi there!
Thank you for taking the time to leave us such a kind review. We are thrilled to hear that you are satisfied with our product and that our customer service and delivery met your expectations. We appreciate your support and hope to continue providing you with excellent service in the future.
We installed WindowCandles in our last home in 2001 and didn’t want to ever be without them so it was a no brainer that we installed them in our new home. I guess that makes us customers for almost a quarter century! We enjoy the warm glow they provide and also see them as adding safety for navigating around the house at night. We have had many compliments and people are amazed that such a product exists. I have ours on a programmable timer switch so we can control the on/off times year round. We change the bulbs to red for the holiday season and plan to add different colors for other holidays going forward. We also could not say enough for the great, speedy and friendly customer service that comes along with being WindowCandle owners. Thanks for everything!
Doug and Janet Smith
Hi Doug and Janet Smith,
Thank you so much for your kind words and for being loyal customers for almost a quarter century! We are thrilled to hear that you are enjoying the warm, welcoming glow of our LED IncanMimic Clear Filament LED 10 Pack. We are also glad to know that our WindowCandles have added both ambiance and safety to your home. It's great to hear that you have received compliments and are using our product for different holidays. We are happy to provide you with great customer service and are grateful for your support. Thanks again for being part of the WindowCandles family!
Warmly,
The WindowCandles Team
We love window candles. Had them in our old house. Now putting them in our cabin in maine
Hi there! Thank you for leaving a review for our WindowCandles wire. We're so happy to hear that you love our product and that you're using them in your cabin in Maine. We hope they bring a cozy and welcoming atmosphere to your new home. Thank you for choosing our system and we wish you all the best!
The Pink candles looked great, especially combined without of LED uplight which was pink and red for Valentines Day....
Hi there! Thank you for taking the time to leave a review. We're so glad to hear that you enjoyed our Incandescent Pink Painted 10 Pack for Valentine's Day! It sounds like the combination with the LED uplight was a hit. We truly appreciate your feedback and hope you continue to enjoy our products. Have a lovely day!
We have had these window candles for almost 20 years now (yes we have had to replace some & bulbs of course.) They look very classy, & I love that they are attached to the window sills. It’s good so our pets do not knock them down.
Hi there! Thank you for leaving such a lovely review for our WindowCandles Assembly Kit. We are so happy to hear that you have been enjoying them for almost 20 years and that they add a touch of class to your windows. We also love that they are securely attached to your window sills, making them pet-friendly. Thank you for your support and we hope they continue to bring you joy for many more years to come.
We love our Window Candles, and are always impressed with the promptness of the order process and delivery!
Thank you for your kind words! We are so glad to hear that you are enjoying our Incandescent Clear 10 Pack. We always strive to provide prompt and efficient service to our valued customers. Thank you for choosing our Window Candles!
Hi, I have used the window candles in the past on a few of my jobs. I actually had them in my last house. I built about eight years ago and love them and some of my customers who I built for also put them in the windows at the front of their houses as well. For my new house in Florida I am doing it again because I love the look… Excellent product and I couldn’t be happier…
Alan Mendleson of Mendleson Homes.
Hi Alan, thank you for your kind words and for choosing our Small Transformer WC50VA for your new home in Florida. We are delighted to hear that you have been a satisfied customer for many years and that you continue to enjoy the look of our window candles. Thank you for your support and for being a loyal customer. Have a wonderful day!
Exactly what I was looking for. I went ahead and place a 2nd order
Hi there! We're glad to hear that our Incandescent Clear 10 Pack was exactly what you were looking for. Thank you for placing a second order with us, we truly appreciate your support. Have a wonderful day!
Worked as expected & easy to install
Thank you for taking the time to leave a review for our mounting clip! We are happy to hear that it worked as expected and was easy to install for you. We strive to provide high-quality products that meet our customers' expectations. Thank you for choosing our product. Have a great day!
Excellent selection of quality items, excellent pricing, and rapid delivery. Can't ask for more. Will purchase from them again.
Thank you for taking the time to leave such a positive review for our product, the Incandescent Clear 10 Pack [302-C]. Our team is thrilled to hear that you had an excellent experience with our selection, pricing, and delivery. We are looking forward to serving you again in the future.
Product is just as promised
Thank you for your kind words! We're glad to hear that our product met your expectations.
Recd on time and works as advertised
Thank you for your review! We're glad to hear that our Incandescent Clear 10 Pack arrived on time and is working as expected. We appreciate your feedback and hope to continue providing you with quality products in the future. Thanks again!
Great product, will definitely buy again !
Thank you for leaving us a review! We are thrilled to hear that you are enjoying our LED IncanMimic Clear Filament LEDs. We appreciate your support and hope to continue providing you with great products in the future. Thank you for choosing us!
LED IncanMimic Frosted Flickering LED 10 Pack [302-IMF] 2200K
Hi there, thank you so much for taking the time to leave a review for our LED IncanMimic Frosted Flickering LED 10 Pack! We're glad to hear that you're enjoying the warm 2200K lighting. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our product!
I am very pleased with the recent order I received & appreciate the fast turn around of my order. Continue your excellent service. Thank you.
Shirleen Wright
Hi Shirleen,
Thank you so much for your kind words and for taking the time to leave a review. We are delighted to hear that you are pleased with your recent order and that our service met your expectations. We will definitely continue to provide excellent service to all our customers. Thank you for choosing our product and we hope to serve you again in the future.
LED IncanMimic Clear Filament LED 10 Pack [302-CLED] 2300K
Hi there, thank you for taking the time to leave a review for our LED IncanMimic Clear Filament LED 10 Pack. If you have any other feedback or questions, please don't hesitate to reach out. Have a great day!
From ordering to receiving order everything was spot on!! Will definitely order again!!
Thank you for your kind words! We are glad to hear that you enjoyed your experience with us and we look forward to serving you again in the future. Happy holidays!
My items came before the expected date I was given. Everything packed well and complete. Thank you.
Thank you for your positive review! We are happy to hear that you love your WindowCandles Assembly Kit and had a smooth experience on our website. It's great to know that the item arrived earlier than expected and is working perfectly for you. Thank you for choosing our product. Happy decorating!