Refund policy

• Returns Policy:

  • You can return products for a full refund within 30 days of receiving your order.
  • Only product costs are refundable; shipping and handling costs are non-refundable.
  • Products must be returned in their original form and packaging.
  • Damaged packaging will incur a $0.50 fee per damaged package.
  • Writing on or ruining the packaging will also incur a $0.50 fee.
  • Refunds can take 14-45 days to fully process and reflect on your credit card statement.

  Restocking Fee:

  • A 15% restocking fee applies to all refunded orders to cover processing, handling, and administrative costs.

  Important Notes:

  • Wax Sleeves are final sale items.
    

All Additional Policies can be found at https://windowcandles.com/pages/policies